Where do you deliver to?
We currently deliver to the following postcodes in Central London: N1, NW1, NW3, NW6, NW8, EC1, EC2, EC3, EC4, EC50, EC88, E1W, E1, E2, E8, E14, SE1, SE1P, SE11, SE16, SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW10, SW11, SW13, SW18, W1, WC1, WC2, W2, W4, W6, W8, W9, W10, W11, W12, W14, TW8.
What are your order cut off times?
Ordering cut off times for Delivery are:
Delivery Monday – Order by 1pm Friday
Delivery Tuesday – Order by 1pm Monday
Delivery Wednesday – Order by 1pm Tuesday
Delivery Thursday – Order by 1pm Wednesday
Delivery Friday – Order by 1pm Thursday
Delivery Saturday & Sunday – Order by 1pm Friday
What are your delivery times?
Our delivery window is from 8.30am to 2pm, Monday to Sunday however we may deliver earlier on occasion (if we are able to). London is a very busy place and we have no control over traffic conditions so are unable to provide a more narrow delivery window. If you need an item delivered for a specific time, please contact us.
Do I need to be there to accept delivery?
Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Crosstown cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
Please note if the recipient is unable to accept delivery, we will endeavour to leave it in a safe place or with a neighbour/co-worker. If our drivers are directed to a loading bay, we cannot accept responsibility for how the doughnuts are handled. Finally, be advised that as it is a freshly made product, we are unable to re-deliver.
What if i need to leave a note about delivery?
If you have any additional information or special requests e.g. ‘Leave with security at front desk’, you will be given the opportunity to add this in during the checkout process.
How much does delivery cost?